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Specialized Hafilat cards for students and senior citizens are not permanent. To prevent the card from defaulting back to standard adult fare rates, you must undergo annual re-verification of eligibility at a major transport hub such as the main terminal on Al Wahda Street.

If you tap out with a balance that doesn't fully cover the last trip's cost, your card enters a 'pending debt' state. You cannot activate weekly or monthly passes until this negative balance is cleared via a top-up machine or a physical recharge bus card counter.

Once a weekly or monthly pass is validated for its first trip, it becomes non-refundable under ITC policy. This applies even if you leave Abu Dhabi prematurely or lose the card. E-purse balance (the "pay-as-you-go" credit) can be refunded, but only the full remaining amount, and the physical card must be surrendered.